FAQ

🧾 Orders & Payments

💳 What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Klarna, PIX and bank transfers.

📧 How do I know if my order was successful?
You'll receive a confirmation email shortly after completing your order. If you don’t see it, check your spam folder or contact us.

⛔ Can I modify or cancel my order?
You may request changes within 12 hours. After that, your order is likely already in process or shipped.

🚚 Shipping & Delivery

🌍 Do you ship worldwide?
Yes, we offer worldwide shipping! Delivery times vary depending on your location.

⏱️ How long does shipping take?
Typically 7–14 days after dispatch. In 90% of cases, customers receive their orders within 7 to 10 days.

🔎 Will I receive a tracking number?
Yes! You will receive a tracking code by email once your order ships. It may take 3–7 business days to update online.

📦 What if my package is delayed?
If it hasn’t arrived, check the tracking info. Still issues? Contact our support team.

🔁 Returns & Exchanges

↩️ Can I return or exchange a product?
Yes! You may request a return or exchange within 7 calendar days of receiving your order. Please refer to our Returns & Exchanges Policy.

📏 What if I got the wrong size?
We don't accept returns for sizing issues. Please consult our size chart or contact us before ordering if unsure.

🙋 Customer Support

💬 I have a question that is not listed here. What should I do?
No problem! Reach us via:
📧 Email: info@footballessentials.shop
📲 WhatsApp: Click here
Business Hours: Monday to Friday, 17:00 – 02:00 (UK Time)