FAQ
Welcome to Our Frequently Asked Questions (FAQ) Page!
We know that buying football products online can sometimes raise questions. That’s why we’ve compiled this FAQ section to help answer the most common inquiries about our products, shipping, payments, returns, and more.
If you don’t find the answer you’re looking for, feel free to contact us via WhatsApp or Email: info@footballessentials.shop —we're happy to assist!
Orders & Payments
- We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Klarna, and PIX & Bank Transfers for secure and flexible payments.
After completing your purchase, you will receive an order confirmation email with your order details. If you don’t receive it within a few minutes, check your spam folder or contact us.
We process orders quickly to ensure fast shipping. If you need to modify or cancel, contact us within 12 hours of placing your order. After this period, we may not be able to make changes.
Shipping & Delivery
Yes, we offer worldwide shipping! Delivery times may vary depending on your location.
Shipping times vary greatly depending on your country, but generally it takes between 7-14 days after it leaves our warehouse and in 90% of cases, customers receive their products within 7 to 10 days.
There may be external factors that are outside of our control (e.g. weekends, holidays, weather, courier delays).
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.
Tracking will update once it has left our manufacturing facility, and a shipping confirmation email will be sent out with a tracking number.
If your package hasn’t arrived within the expected time, check the tracking information. If there are further delays, please contact our support team for assistance.
Returns & Exchanges
Yes! You may request a return or exchange within 7 calendar days from the date of receipt. However, please check our Returns & Exchanges Policy to review all conditions that must be met before requesting a return.
Unfortunately, we will not accept returns or exchanges due to wrong sizing.
For this reason, before purchasing please review the size chart for your jersey or contact us so we can help you with sizing.
Sizing and Fit
We provide a detailed size chart to help you pick the perfect fit. Please check the chart below before making your purchase. If you're unsure, feel free to reach out for assistance here!!
🔗 Click here to view our full Size Chart & Product Information
Customer Support
I have a question that is not listed here. What should I do?
No problem! Contact us via WhatsApp or Email, and we will be happy to assist you. You can reach us through:
Email: info@footballessentials.shop
WhatsApp: click here!!
Business Hours: Monday to Friday, [17:00 - 02:00]